This Privacy Policy explains how the CLAIRVIEW website, its services, and its related platforms collect, use, share, and protect information. The services described on this website are developed and operated by the developer ClairView on behalf of the company CLAIRVOYANCE WINDOW CLEANING, located at 4005 S 3600 W, West Valley City - 84119-4241, United States (US). By using this website or any of the services offered through it, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use the website or the services. We encourage you to read this document in full so that you understand exactly what information is involved and what choices are available to you.
01Introduction
CLAIRVOYANCE WINDOW CLEANING operates the website available at the domain clairview.lol and provides window cleaning services, computer systems design services, and computer integrated systems design services. This Privacy Policy applies to the website, any related mobile pages, any online forms, and any communication you have with our desk by email, phone, or postal mail. The policy describes the categories of information we handle, the reasons we handle that information, the choices you have, and the ways to reach us with questions.
We treat your privacy as a serious responsibility. We design our systems with clear limits on what is collected, we do not collect information simply for the sake of collecting it, and we never sell personal information. When you trust us with details about yourself or your business, that trust is the foundation of our work. This policy is written in plain language so that you can make informed decisions about the information you choose to share with us.
02Information We Collect
The information we collect falls into three broad categories. The first category is information you give us directly, such as your name, your email address, and the details you include in a message. The second category is information collected automatically when you use the website, such as your device type, your browser type, the pages you visit, and technical details about your connection. The third category is information we may receive from third party sources, such as business directories, payment processors, or partners who refer you to our services.
We limit our collection to information that is reasonably necessary to provide the services you request, to communicate with you, to maintain the security of our systems, and to meet our legal obligations. We do not request sensitive information unless it is genuinely required for the work you have asked us to perform. Where information is optional, we tell you so, and where information is required, we tell you why it is needed.
03Information You Provide Directly
You provide information to us directly in a number of everyday situations. When you submit the contact form on our website, we receive your name, your email address, the subject you choose, and the content of your message. When you email our desk directly, we receive your email address and the content of your correspondence. When you telephone us, we may keep notes about the purpose of the call and any arrangements we agree to, and we may ask for a return number.
When you engage us for window cleaning services, we collect the details needed to perform the work, such as the property address, the number of panels, the access arrangements, and the preferred schedule. When you engage us for systems design services, we collect business information needed to design and deliver the project, such as your company name, your workflows, and the technical details of your current environment. You are never required to provide more information than is needed for the specific purpose you have in mind.
04Information Collected Automatically
Like most websites, our site gathers certain technical information automatically when you visit. This information includes your internet protocol address, the type and version of browser you use, the operating system of your device, the pages you open, the time you spend on each page, and the general region associated with your connection. This information is used to keep the website working correctly, to measure how the site performs, and to understand which content is useful to visitors.
Automatic information is usually collected in aggregate and is rarely tied to a specific person. We use it to improve the website, to diagnose technical problems, and to protect the site from misuse. We do not use automatic information to build profiles of individual visitors, and we do not combine automatic data with the personal information you submit unless you ask us to do something that requires that combination, such as retrieving a past order.
05Information from Third Parties
In some situations we receive information about you from third party sources. For example, if a business partner, an office manager, or a property manager refers you to our services, they may share your name and contact details so that we can reach out about a scheduled visit. Payment processors provide us with confirmation records when a payment is made. Public business directories may contain contact details that we use to verify an address before a service visit.
When we receive information from a third party, we treat that information with the same care as information you provide directly. We verify the information where practical, we use it only for the purpose for which it was shared, and we do not repurpose it without a legitimate reason. If you prefer that we not use information provided by a third party, you can tell us at any time and we will respect that request where the law allows.
06How We Use Your Information
We use the information we hold for clear and limited purposes. We use contact details to respond to your inquiries, to prepare quotes, to schedule service visits, and to send you the information you request. We use project details to design and deliver the systems and services you engage us to provide. We use financial information to prepare invoices and to process payments. We use technical information to keep the website secure and functional.
We also use information to maintain our business records, to meet accounting and tax obligations, to enforce our agreements, to prevent fraud, and to resolve disputes. In some cases we use information to send you service reminders or updates about work we are performing for you. We do not use your information for any purpose that is materially different from the purpose for which it was collected without giving you notice and, where required, an opportunity to consent.
07Legal Basis for Processing
Where the privacy laws of your region require a legal basis for the processing of personal information, our processing is based on one or more of the following grounds. We process information to perform a contract with you, such as when we schedule and deliver a service you have requested. We process information to meet our legitimate interests, such as improving our services, securing our systems, and communicating with clients, provided those interests do not override your rights and freedoms.
We process information to comply with legal obligations, such as tax, accounting, and safety requirements. We may also process information on the basis of your consent where you have actively agreed to a specific use, such as receiving marketing messages. Where consent is the basis, you may withdraw your consent at any time without affecting the lawfulness of processing that took place before the withdrawal. We are happy to explain the specific basis that applies to any particular use of your information.
09Service Providers
We rely on a small number of service providers to run our website and our business. Our website is hosted by a third party hosting provider, which stores the files that make up the site and logs technical requests. We use payment processing services to accept payments for services, and these services handle the financial details of a transaction. We use email services to send and receive messages, and scheduling tools to manage service visits.
Before we engage a service provider, we review whether they have reasonable security and privacy practices in place. We do not authorize service providers to use your personal information for their own purposes or to share it with others, and we do not permit them to process information longer than necessary for the services they provide to us. Where a provider operates outside your region, we take steps to ensure an appropriate level of protection for the information they receive.
11Your Privacy Rights
Depending on where you live, you may have specific rights over your personal information. These rights may include the right to access the information we hold about you, the right to request correction of inaccurate information, the right to request deletion of information, the right to restrict or object to certain processing, and the right to receive a portable copy of information you have provided. You may also have the right to withdraw consent where consent is the basis for processing.
To exercise any of these rights, contact us using the details at the end of this policy. We will respond within the time frame required by law, and we will not discriminate against you for exercising your rights. We may need to verify your identity before acting on a request, and we may keep records of the request itself as required by law. In most cases your request will be completed quickly and without charge.
12Privacy for Children
Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age of thirteen, and we do not design our content to appeal to children. If you believe that a child has provided personal information to us without the consent of a parent or guardian, please contact us and we will take steps to remove the information from our records.
If we become aware that we have collected personal information from a child without appropriate consent, we will delete that information promptly and adjust our practices to prevent a recurrence. Parents and guardians who have questions about how information belonging to a minor may have reached us should use the contact details at the end of this policy, and we will cooperate fully to resolve the matter.
13Data Security
We take reasonable and appropriate measures to protect the information we hold against unauthorized access, loss, alteration, and misuse. These measures include restricted access to systems, secure connections for transmitting information, careful management of accounts and passwords, and regular review of our technical environment. Our staff are expected to handle personal information responsibly and to access it only when needed for their work.
No method of transmission over the internet and no method of electronic storage is completely secure, so we cannot guarantee absolute security. We take the risk seriously and work continuously to keep our defenses current. If we learn of a security incident that affects your personal information, we will assess the impact, take steps to address it, and notify you and the relevant authorities as required by law.
14Data Retention
We keep personal information only as long as it is needed for the purposes described in this policy or as required by law. Inquiry messages are kept until the inquiry is resolved and the related follow-up is complete. Service records are kept for the period needed to support warranties, disputes, and repeat business. Accounting records are kept for the period required by tax law, which may be several years.
When information is no longer needed, we delete it or convert it to an anonymous form so that it can no longer be linked to you. Our retention periods are reviewed from time to time to make sure they are no longer than necessary. If you request deletion of your information, we will delete it subject to any legal obligation to retain it, and we will explain any part of the request we cannot fulfill.
15International Data Transfers
Our company is located in the United States, and the information we collect is processed primarily in the United States. If you are located outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your home country. When we make such a transfer, we take steps to ensure that your information receives an appropriate level of protection.
Where required by law, we rely on recognized safeguards such as standard contractual clauses to support international transfers. By using the website or engaging our services, you understand that your information may be processed in the United States. If you have questions about the specific safeguards applied to an international transfer, please contact us and we will provide the relevant information where we are permitted to do so.
16Links to Third Party Services
Our website may contain links to third party websites and services, such as payment pages, email services, or mapping tools. These links are provided for your convenience, and they operate under their own privacy policies, which we do not control. When you leave our website, the information you provide to the third party is governed by that party policy, and we encourage you to review it before sharing information.
We are not responsible for the privacy practices of third party websites, and this policy does not apply to them. A link to a third party does not mean that we endorse that party or its practices. If you have concerns about a third party service you reached through our website, please raise those concerns with the operator of that service or let us know, and we will do our best to help.
17Email Communications
We use email to respond to inquiries, to send quotes and proposals, to arrange service visits, and to follow up after work is complete. These messages are part of the service relationship and are not marketing. Where you have agreed to receive updates or news from us, we may send occasional messages about our services, and every such message will include a simple way to opt out of future messages.
You can ask to stop receiving non essential messages at any time by replying to any email, by using the contact details at the end of this policy, or by telling us during a phone call. We will process your request promptly. Please note that we will continue to send transactional messages that are necessary to fulfill a service you have requested, such as confirmation of a scheduled visit.
18Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or the law. When we make a significant change, we will update the date at the top of this page and post the revised policy on this website. We encourage you to review this page periodically so that you remain informed about how we protect your information.
If a change is material and the law requires your consent, we will obtain that consent before the change takes effect. The version of this policy that applies to you is the version in effect at the time you use the website or engage our services. Continued use of the website or services after a change has been posted means that you accept the revised policy, except where the law requires an additional step from you.
19Contact Us
If you have any questions about this Privacy Policy, about the information we hold, or about the choices available to you, please contact us by email at direct@clairview.lol or by telephone at +15419201766. You may also write to us by postal mail at the address below, and we will respond to your inquiry as promptly as we can.
Our postal address is CLAIRVOYANCE WINDOW CLEANING, 4005 S 3600 W, West Valley City - 84119-4241, United States (US). When you contact us about a privacy matter, please describe the issue clearly and include any reference number you have so that we can locate the relevant records. We will handle every request with care and will keep the details of your inquiry confidential to the extent permitted by law.